Topics related to multipe categories

Dmitry Martsinkevich shared this idea 17 months ago
Declined

Hi Stas and team!


It would be nice if we can submit a single topic to multiple categories. I acknowledge this is the way of organizing categories, but don't see the logical reason for restricting this to one-one relation.


Thank you in advance!

Dmitry.

Comments (7)

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Hello Dmitry,

One of the reasons we don't develop it - technical issues with making relations.

Another reason - we want to make reports more straightforward.

So we still don't have plans in assignment of one topic to multiple categories - sorry.

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too bad this couldn't be done.

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Hello Kris,

You can use custom field of "select" type to grab multiple select options.

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I'm not seeing a multi-select option anywhere. Can you please clarify where I would find this?

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Hello, Kris,

please go to Adminstration - Fields & Properties - Topics where you can create custom field of "select" type with required options.

So you would be able to select category for your topic along with value in your custom field (you can name it "topic subcategory" e.g.).

Please let me know if it's clear.

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Sorry I don't understand. It's not clear at all.

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Kris,

I'll try to explain it more precisely.

At the moment you can assign a topic to one of the categories that you defined in Administration - Categories.

Additionally you can create new topic field in Adminstration - Fields & Properties - Topics (see attached screenshot), make it required if you like. So you would be able to select a category for the topic and one of the values of the custom field.

You would be able to create custom reports in agents interface based on this custom field.

More details how to manage custom fields could be found in the article Management of Custom Fields & Properties.

Try to create new field for topics and it becomes more clear for you.

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