Satisfaction Survey - Off

Megan Woods shared this question 16 days ago
Answered

How can I make sure the Satisfaction Survey email never goes out to any customers after their ticket is set to completed?

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Hi Megan,

Just go to Administration - Satisfaction Survey and switch off this feature (Enable CSAT - No)

Also check Triggers in Administration - Automation on Status Updated event see if you have any actions to send Satisfaction survey.