Can you advise how we remove the Author name on KB articles? There appear to be no configuration options for it.
Hi Matt,
You can do the following... Just make properties widget at the right side to be private and only agents would see it.
Will it work for you?
Thanks.. but wouldn't that then hide the tags?
Yes, it would hide tags for users, but not for agents - why users in this case would need access to it?
Some users search by tags to get related articles.
Tags section would be invisible, but available for search, so they would be just hidden . Or do you mean they need to click on tags?
If so, there can't be made with built-in tools to hide the author, sorry. Is it critical requirement?
List of Tags makes them easy to search.
That's right. users like to see articles and the look at related ones by tag.
It's not critical but would be nice for a future release..
I'll submit it as idea and we'll consider it for future releases. Than you for sharing it
Thanks.
This could be accomplished using CSS or JS in custom interface.
Replies have been locked on this page!
Hi Matt,
You can do the following... Just make properties widget at the right side to be private and only agents would see it.
Will it work for you?
Hi Matt,
You can do the following... Just make properties widget at the right side to be private and only agents would see it.
Will it work for you?
Thanks.. but wouldn't that then hide the tags?
Thanks.. but wouldn't that then hide the tags?
Yes, it would hide tags for users, but not for agents - why users in this case would need access to it?
Yes, it would hide tags for users, but not for agents - why users in this case would need access to it?
Some users search by tags to get related articles.
Some users search by tags to get related articles.
Tags section would be invisible, but available for search, so they would be just hidden . Or do you mean they need to click on tags?
If so, there can't be made with built-in tools to hide the author, sorry. Is it critical requirement?
Tags section would be invisible, but available for search, so they would be just hidden . Or do you mean they need to click on tags?
If so, there can't be made with built-in tools to hide the author, sorry. Is it critical requirement?
That's right. users like to see articles and the look at related ones by tag.
It's not critical but would be nice for a future release..
That's right. users like to see articles and the look at related ones by tag.
It's not critical but would be nice for a future release..
I'll submit it as idea and we'll consider it for future releases. Than you for sharing it
I'll submit it as idea and we'll consider it for future releases. Than you for sharing it
This could be accomplished using CSS or JS in custom interface.
This could be accomplished using CSS or JS in custom interface.
Replies have been locked on this page!