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Remove Author from Knowledge Base

Matt shared this idea 4 years ago
Completed

Can you advise how we remove the Author name on KB articles? There appear to be no configuration options for it.

Comments (8)

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Hi Matt,

You can do the following... Just make properties widget at the right side to be private and only agents would see it.

Will it work for you?

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Thanks.. but wouldn't that then hide the tags?

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Yes, it would hide tags for users, but not for agents - why users in this case would need access to it?

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Some users search by tags to get related articles.

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Tags section would be invisible, but available for search, so they would be just hidden . Or do you mean they need to click on tags?


If so, there can't be made with built-in tools to hide the author, sorry. Is it critical requirement?

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List of Tags makes them easy to search.

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That's right. users like to see articles and the look at related ones by tag.


It's not critical but would be nice for a future release..

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I'll submit it as idea and we'll consider it for future releases. Than you for sharing it

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Thanks.

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This could be accomplished using CSS or JS in custom interface.

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