This object is in archive! 

Remove Author from Knowledge Base

Archived Matt 9 years ago

Can you advise how we remove the Author name on KB articles? There appear to be no configuration options for it.

Replies (8)

photo
15

Hi Matt,

You can do the following... Just make properties widget at the right side to be private and only agents would see it.

Will it work for you?

This comment is in trash! Restore
photo
14

Thanks.. but wouldn't that then hide the tags?

This comment is in trash! Restore
photo
14

Yes, it would hide tags for users, but not for agents - why users in this case would need access to it?

This comment is in trash! Restore
photo
16

Some users search by tags to get related articles.

This comment is in trash! Restore
photo
17

Tags section would be invisible, but available for search, so they would be just hidden . Or do you mean they need to click on tags?


If so, there can't be made with built-in tools to hide the author, sorry. Is it critical requirement?

This comment is in trash! Restore
photo
14

List of Tags makes them easy to search.

This comment is in trash! Restore
photo
16

That's right. users like to see articles and the look at related ones by tag.


It's not critical but would be nice for a future release..

This comment is in trash! Restore
photo
14

I'll submit it as idea and we'll consider it for future releases. Than you for sharing it

This comment is in trash! Restore
photo
16

Thanks.

This comment is in trash! Restore
photo
15

This could be accomplished using CSS or JS in custom interface.

This comment is in trash! Restore

Replies have been locked on this page!