Promote answer to a new topic

Jirka Menion Mlavec shared this idea 3 years ago
Completed

Good day,

quite often happen, that user answer to topic with his own problem, own idea - but these ideas may be quite far away to original topic. Good practice is to keep topics separated and do not mix them.


Current solution is to ask user to post his answer as new separate topic and when he do it, delete his first answer.


New solution should be to allows moderators to "promote answer to topic", so it remove users answer from existing topic and create a new topic from it.


If this idea already exists here, please merge them as I wasn't able to find it, even it's quite common task.

Best Answer
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Some details about made feature. It would be available in 4.1 version and also in cloud in about 1 week.

Now you would be able to to Move comment to new ticket or topic in semi-automated way. Only title would be required.

Comments (5)

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1

Currently it's not possible, but we'll keep in mind to discuss this feature soon.

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1

Right now, you should copy the reply and create ticket from this author. Also move comment to trash.


We've put this feature in our roadmap.

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1

Hello Kris,

I see above reply from Stas that is little bit older then this topic, interesting :).

Anyway sorry, I've missed your topic. Suggest to Stas or other from team, to merge them, thanks.

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1

Hey Stas, happy easter for you, your family and your team!

Every day we need this function. What is the progress of this idea?

Greetings Jens

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2

Hello Jens,

Happy Easter!

This feature is on our roadmap for tge beginning of May.

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1

Some details about made feature. It would be available in 4.1 version and also in cloud in about 1 week.

Now you would be able to to Move comment to new ticket or topic in semi-automated way. Only title would be required.

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1

great! thank you very much!!! nice weekend!

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