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Upvote 4

Prevent agent from deleting tickets and chats

Archived Andres Vogler 5 years ago

Only admin can delete tickets and chats in agent interface.

Replies (1)


Hello @all,

After couple of internal discussions with the team, we have finally arrived at the decision that this feature won't be done in UseResponse software due to several limitations in architecture and system internal logic / approach.

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