List of merged topics visible to all
Hello guys,
currently, when I as agent, merge any two (or more) topics, that one is attached to second. But attached topic is no longer visible to all users, only to agents.
Is there any serious reason for this?
In our cases, mostly topics are not exactly same, but very similar so it worth to merge them. On second side, in merged topics are usually useful information which should be useful also for others.
So I would like to see an option, to show also a list of merged topics to all users, not just agents. At least ability to define this in some config file on self-hosted UR version, will be welcome.
Thank you
Hello Jirka,
Our position on this has changed since 2.3 release about a year ago, so now we don't show merged topics in order to not overwhelm the page with content for user, because similar topics are more likely, as we think, would be interesting for users.
While merging, all subscriptions, comments, etc are in the main topic, so noone would get lost, but system should be kept more consistent. Maybe we would change our mind in future as community grows.
Thank you for your valuable explanation of you use case.
Hello Jirka,
Our position on this has changed since 2.3 release about a year ago, so now we don't show merged topics in order to not overwhelm the page with content for user, because similar topics are more likely, as we think, would be interesting for users.
While merging, all subscriptions, comments, etc are in the main topic, so noone would get lost, but system should be kept more consistent. Maybe we would change our mind in future as community grows.
Thank you for your valuable explanation of you use case.
Hello Stas,
thank you for your feedback. I fully understand your reasons.
If you change mind at least partially, optional parameter in settings should be useful ;). As I wrote, our use-case is little bit different. Currently almost 3500 topics, where many of them are really really similar (so they worth to merge), but they are not completely same (so it worth for others to read also opinions in merged topics).
Have a nice day
Hello Stas,
thank you for your feedback. I fully understand your reasons.
If you change mind at least partially, optional parameter in settings should be useful ;). As I wrote, our use-case is little bit different. Currently almost 3500 topics, where many of them are really really similar (so they worth to merge), but they are not completely same (so it worth for others to read also opinions in merged topics).
Have a nice day
Hi Stas, we have the same problem. Can we allow (optional with config setting) to see the merged objects to all users please?
Hi Stas, we have the same problem. Can we allow (optional with config setting) to see the merged objects to all users please?
Hello all,
We didn't change our position about displaying merged topics, but we've decided to provide possibility to show merged objects to all visitors.
Please update your UseResponse instance to 3.4.5 version or unzip attached archive to application/3.4.5/modules/resources directory if you already have this version.
If you want to show merged objects to all visitors please add to your custom theme css the following code:
If you don't have a custom theme please go through the following steps (only for Self-Hosted package):
1. Create the directories tree: /custom/themes/<theme_name>/assets/desktop/css.
2. Create file theme.css inside of /custom/themes/<theme_name>/assets/desktop/css directory.
3. Add the code I've mentioned above to theme.css.
4. Navigate to Administration -> Interface -> General and choose your newly created theme.
5. Clear browser and UR cache.
Hello all,
We didn't change our position about displaying merged topics, but we've decided to provide possibility to show merged objects to all visitors.
Please update your UseResponse instance to 3.4.5 version or unzip attached archive to application/3.4.5/modules/resources directory if you already have this version.
If you want to show merged objects to all visitors please add to your custom theme css the following code:
If you don't have a custom theme please go through the following steps (only for Self-Hosted package):
1. Create the directories tree: /custom/themes/<theme_name>/assets/desktop/css.
2. Create file theme.css inside of /custom/themes/<theme_name>/assets/desktop/css directory.
3. Add the code I've mentioned above to theme.css.
4. Navigate to Administration -> Interface -> General and choose your newly created theme.
5. Clear browser and UR cache.
Good day Alexander,
sorry, I finally found time to implement your suggestion. Unfortunately it looks like it does not work.
I followed exactly your steps (5 points), because we do now use any custom theme. I've tried to modify top panel by
to be sure it works, and it really works, top panel is black now. Anyway '.merged-objects' parameter in same file has no effect. Because I see no content of "Merged topics" in source of html page, I think that problem is not style, but fact that data are not included in html file. So any suggestion for me? Thanks
Good day Alexander,
sorry, I finally found time to implement your suggestion. Unfortunately it looks like it does not work.
I followed exactly your steps (5 points), because we do now use any custom theme. I've tried to modify top panel by
to be sure it works, and it really works, top panel is black now. Anyway '.merged-objects' parameter in same file has no effect. Because I see no content of "Merged topics" in source of html page, I think that problem is not style, but fact that data are not included in html file. So any suggestion for me? Thanks
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