Limit "Ticket is Completed" Emails

Completed Annevar M. 10 years ago

Every time a ticket is completed, every Agent in the system gets an email. This is a little much, and is not desired. Would it be possible to limit who gets notified about completed tickets?

Best Answer
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Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.

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Replies (4)

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14

Thank you for sharing idea. I think we need to minimize such emails. The best way will be making it as a part of Automation scenarios in the future releases.

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18

So this will be a feature rolled into a future version then? I will just tell our users to filter the emails.

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17

As of now we need to identify the best approach in integrating it, but most likely it would be a part of Automation processes managed in Admin area. So now I can't give you exact info on this.


You'll get updates once the status is changed. Hope to come back to it really soon :)

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17

Okay, thanks Stas.

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16

You are welcome! Hope we'll do it during next several months

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16

We are glad to announce that this option would be available in 3.4.1 release that should be live in 2 days.

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19

Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.

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