Limit "Ticket is Completed" Emails

Completed Annevar Media, LLC ● ago

Every time a ticket is completed, every Agent in the system gets an email. This is a little much, and is not desired. Would it be possible to limit who gets notified about completed tickets?

Best Answer

Stas K. ●

Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.

Replies (4)

Stas K. ●

Thank you for sharing idea. I think we need to minimize such emails. The best way will be making it as a part of Automation scenarios in the future releases.

Annevar Media, LLC ●

So this will be a feature rolled into a future version then? I will just tell our users to filter the emails.

Stas K. ●

As of now we need to identify the best approach in integrating it, but most likely it would be a part of Automation processes managed in Admin area. So now I can't give you exact info on this.

You'll get updates once the status is changed. Hope to come back to it really soon :)

Annevar Media, LLC ●

Okay, thanks Stas.

Stas K. ●

You are welcome! Hope we'll do it during next several months

Stas K. ●

We are glad to announce that this option would be available in 3.4.1 release that should be live in 2 days.

Stas K. ● ●

Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.