Every time a ticket is completed, every Agent in the system gets an email. This is a little much, and is not desired. Would it be possible to limit who gets notified about completed tickets?
Thank you for sharing idea. I think we need to minimize such emails. The best way will be making it as a part of Automation scenarios in the future releases.
Thank you for sharing idea. I think we need to minimize such emails. The best way will be making it as a part of Automation scenarios in the future releases.
As of now we need to identify the best approach in integrating it, but most likely it would be a part of Automation processes managed in Admin area. So now I can't give you exact info on this.
You'll get updates once the status is changed. Hope to come back to it really soon :)
As of now we need to identify the best approach in integrating it, but most likely it would be a part of Automation processes managed in Admin area. So now I can't give you exact info on this.
You'll get updates once the status is changed. Hope to come back to it really soon :)
Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.
Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.
Thank you for sharing idea. I think we need to minimize such emails. The best way will be making it as a part of Automation scenarios in the future releases.
Thank you for sharing idea. I think we need to minimize such emails. The best way will be making it as a part of Automation scenarios in the future releases.
So this will be a feature rolled into a future version then? I will just tell our users to filter the emails.
So this will be a feature rolled into a future version then? I will just tell our users to filter the emails.
We are glad to announce that this option would be available in 3.4.1 release that should be live in 2 days.
We are glad to announce that this option would be available in 3.4.1 release that should be live in 2 days.
Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.
Now you can switch on option in Admnistration - Help Desk to not notify users when you just complete ticket.
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