Knowledge base

Thanks for sharing idea.

We'll try to take advantages of several systems to develop that module + implement our own vision with best application to our software and community in general.

Update: live in 2.2 release

Viktoria,

Now our system is ticketing like or can be used as helpdesk, as users can add private topics that are seen only to them as authors, and company employees only or those who can see private objects, so discussions will be between author and official representatives further until decided to publish it in public

We use sticky topics with the help of creating question and answering them ourselves, to make it as FAQ. Sticky posts could be done with Priority feature on any response to be in top of home page:

Also, we'll be working on Knowledge Base module soon, when you can organize selected topics into categories and provide Only documented topics on one page with search feature. It will be separate module coming in the next releases, and that all customers get for free with updates.

There is also an option to post any links in community description area on home page at the top-right side box using html-tags.

Module will be releases closer to 2.2 with free update to current customers of Corporate Package.

How do you see it working and features of that module?

guys

We desperately need knowledge base module as the number of questions, problems etc. in our system is getting big. We have to make a decision whether to use your "coming soon" module or prepare something else. Please let me know what is the expected release date. Version 2.2 does not explain anything.

Thanks

Michal

Michael,

We'll start working on module in the next 2 weeks and should finish it within 1 month. No exact release date - sorry.

that's good enough for us. Thank you

It's still work in progress as you see in status. We'll be ready to release it in December with 2.1 release. Beta testers will be notified in advance subscribed to this topic

Quick Update: screenshot of KnowledgeBase Full Page. As usual, no exact date as for release date, until we are sure it's ready to be released. Your Opinion?

See attached.

Thanks for sharing, Stas. It looks good. Can't wait :)

You'll be invited to test it before release date :)

Great, thanks.

Hi Stas,

I am really looking forward to the knowledge base.

Some questions:

1. Will categories work in the KB?

2. Will tags work and will they allow searching?

I note that there are a number of posts under each manual; eg: Administration has 8 posts. Are these posts from the ideas or questions etc, or are they unique KB posts?

Otherwise, looking great.

Thanks,

JP.

Hi John-Paul,

1) As you can see from screenshot, KnowledgeBase will have categories and sub-categories managed from Admin Area;

2) Yes, search will work with tags and as you can see from image, there is separate search for KnowledgeBase located on separate page.

Our user or admin manual are not connected with the system and are custom written.

In general Knowledge Base will be collected from current responses in the system, so that you'll just categorize them and show on home page and on Knowledge Base page. I recommend you create new questions and answer them on your own inside installed UseResponse, and when module is live, you'll categorize them and shown in a easy to use manner.

No exact date as of now.. still working on it.

We would love to beta-test this!

All subscribers here with license will receive invitations next week to test beta

well. This is really unfair. You talk about knowledgebase for months now. I decided to purchase useresponse because in use response feature list it says "coming soon". We stopped introduction of our own knowledgebase and after months we are getting nowhere. Wake up guys and start to be responsible for what you communicate to your customers.

That's why we prefer not to give exact dates. We have knowledge base, but decided to add widget to place knowledge page on any page of your website.

We just want it to be quality module. If you want us to give you module that is not completed, you'll have to upgrade later with special instructions

2.2 Release Beta is almost ready. It will have small bug fixes and Knowledge Base Beta module.

This release is only beta and only for customers that requested this module to test it.

You will receive private invitation to download it on 25th January

Knowledge Base is live in 2.2 beta release. More details about release in Official Announcement

1. Create knowledge base categories and sub-categories in Administration area;
2. Assign any type of response to knowledge base that transforms it into knowledge base article;
3. Each article has layout with related articles from the same category or sub-category;
4. Optionally knowledge base can replace responses on home page with setting;
5. Adds widget form to integrate into any website page;
6. Articles could be found on Knowledge Base page in breadcrumps or on Responses list page;
7. Search could be made only in widget or in knowledge base full page.

Let us know your opinion about the module so we could improve it by 2.3 release along with tons of things we are currently working on.

Stas. As a good practice we do not use beta versions on our system. An idea when Knowledgebase model will come out of beta ?

I have see you remove "Coming soon" from your list of features and you are charing customers for those features.

I know we live in a beta world but again this is NOT FAIR in my opinion.

Hello Michal,

Beta version indicates here not because system works not stable, but because we want to get feedback about Knowledge Base module application - only because of this.

Module works without problems and tested, though we want to hear your opinion about approach of using it and incorporate it on any page of website with the help of widget.

Next 2.3 release will be major and it will take us more than 3 months to develop.

Hi Stas

Please refer to wikipedia article http://en.wikipedia.org/wiki/Software_release_life_cycle

Beta indicates unstable version of software and is not ready for production environment. Users use it for their own risk and you as a developer take no responsibility.

Michal,

My explanations are above. If you want to use Knowledge Base module, install 2.2 release. If not, please wait for 3-6 months until we release 2.3 release.

Ok. Thanks for clarification.

Hi,

Just wanted to know, how do i access a demo instance to check out the knowledge base.

Thanks

Srinivasan S

Srinivasan,

It's pretty easy! Go to demo url: http://www.useresponse.com/trial].

Then type your email and name for subdomain to create your demo environment. Click "Create Demo" button and check your email.

Knowledge Base in 3.0 now is a completely new and redesigned system with articles and faqs + main Help Center area with widget to be integrated on any website or page.