Implement a TeamViewer Session Interface

Jens Havelberg shared this idea 4 years ago
Under Consideration

I would like to have a TeamViewer Interface to create (with TeamViewer API) and mail created Session-Link to Ticket-customer.

For additional informations see: https://integrate.teamviewer.com/en/integrate/


In UseResponse a dynamic listview is shown all available TeamViewer Sessions for quick support Tickets.

Comments (4)

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Hello Jens,


I think custom fields for topics and tickets would help you in achieving this. So in Administration - Properties add custom fields like Team Viewer ID, and Team Viewer password. This way users would provide you with required data to connect to team viewer.

Though, by now, we don't have more deep integration with Team Viewer, but would consider it for future releases.

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Hi Stas,

see here the implementation and benefits in

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Hello Jens,

I've reviewed the integration and I don't see any benefits in it except that it has a direct button to connect which would open Team Viewer within the ticket - that's all integration as I see which is almost the same as if link is pasted within comment in the ticket.

If it used by agent to organize session - then you can create canned response for this.

Maybe I'm missing something?

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hmm...

1.) session code creation: i can in support cases create a Teamviewer "session code" and send it in a mail to my customer.

2.) session code handling: in ticket the session code is stored and i can see the online state from customer. may be give a notification, in case of accept my invitation link from first mail with session code link.

3.) open session: i can open the agents view for the session to help my customer.

do you know?

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Since last year the number of screen sharing and remote help, demo session software has increased singificantly. Team Viewer is one of the options. Along with that there are much more like gotomeeting, cisco software, appear.in, and much more that we've used with our customers, so Team Viewer is one of the choices to start with.

Right now we are working on Slack integration. Jira and GDrive are completed and Salesforce is in the queue.

Hopefully we would get back to Team Viewer integration this year later.

Thank you for more details on this.

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Thank you Stas. Your roadmap is good! Keep in touch...

Greetings, Jens!

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