Implement a TeamViewer Session Interface
I would like to have a TeamViewer Interface to create (with TeamViewer API) and mail created Session-Link to Ticket-customer.
For additional informations see: https://integrate.teamviewer.com/en/integrate/
In UseResponse a dynamic listview is shown all available TeamViewer Sessions for quick support Tickets.
Hello Jens,
I think custom fields for topics and tickets would help you in achieving this. So in Administration - Properties add custom fields like Team Viewer ID, and Team Viewer password. This way users would provide you with required data to connect to team viewer.
Though, by now, we don't have more deep integration with Team Viewer, but would consider it for future releases.
Hello Jens,
I think custom fields for topics and tickets would help you in achieving this. So in Administration - Properties add custom fields like Team Viewer ID, and Team Viewer password. This way users would provide you with required data to connect to team viewer.
Though, by now, we don't have more deep integration with Team Viewer, but would consider it for future releases.
Hi Stas,
see here the implementation and benefits in
Hi Stas,
see here the implementation and benefits in
Hello Jens,
I've reviewed the integration and I don't see any benefits in it except that it has a direct button to connect which would open Team Viewer within the ticket - that's all integration as I see which is almost the same as if link is pasted within comment in the ticket.
If it used by agent to organize session - then you can create canned response for this.
Maybe I'm missing something?
Hello Jens,
I've reviewed the integration and I don't see any benefits in it except that it has a direct button to connect which would open Team Viewer within the ticket - that's all integration as I see which is almost the same as if link is pasted within comment in the ticket.
If it used by agent to organize session - then you can create canned response for this.
Maybe I'm missing something?
hmm...
1.) session code creation: i can in support cases create a Teamviewer "session code" and send it in a mail to my customer.
2.) session code handling: in ticket the session code is stored and i can see the online state from customer. may be give a notification, in case of accept my invitation link from first mail with session code link.
3.) open session: i can open the agents view for the session to help my customer.
do you know?
hmm...
1.) session code creation: i can in support cases create a Teamviewer "session code" and send it in a mail to my customer.
2.) session code handling: in ticket the session code is stored and i can see the online state from customer. may be give a notification, in case of accept my invitation link from first mail with session code link.
3.) open session: i can open the agents view for the session to help my customer.
do you know?
Hi Stas,
TeamViewer Web has been released. The connection to the customer with sessions is the focus and is important for the new support with Teamviewer. Is there any news regarding your integration into Teamviewer?
greetings, jens!
Hi Stas,
TeamViewer Web has been released. The connection to the customer with sessions is the focus and is important for the new support with Teamviewer. Is there any news regarding your integration into Teamviewer?
greetings, jens!
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