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How can I define categories for tickets?

Answered Andreas Hügin 3 years ago

This is what I've found?

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Replies (2)

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Categories are not used by tickets. In order to use categories, go to Administration - Fields & Properties and create new Field for Tickets - Call it Category. and add several options with select type.

This way you can build your contact form with as many fields as you'd like.

Let me know if you have more questions.

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Thanks. This was my solution too.

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