Higher ticket priorities restricted to specific user (groups)
I like what you have done with ticket rules. With 3.2.2 they have become very powerful.
One thing I am missing is related to ticket priorities:
We are a software startup looking at offering paid 24/7 premium support. Response times will depend on the ticket priority. We are planning to offer four priorities, from regular to critical.
Unfortunately, the default priority field is boolean. I worked around that by making it private and creating a new priorities field of type select. That seems to work nicely.
However, I only want paying customers to be able to open critical tickets. That is because we are using a service like Pagerduty to notify technicians of critical tickets 24/7, and we only want that to happen if the customer is entitled to paid support.
So the questions really is:
How can I limit higher ticket priorities to certain user (groups)?