Hashtags in Live Chat

Archived Stas K. ● ago

It would be great to use hashtags commands in Live Chat like # to manipulate it during conversation with users from any IM client.

For example:

Change operator with id- #switch1
Quick Reply - associate hashtags with quick answers like - #hi and message - Hi, How can I help you?

All requests and callbacks should be valid if operator is offline while switching

Best Answer

Stas K. ●

Hash tags to switch operators will be integrated in the next release - 2.1

Replies (2)

Stas K. ● ●

Hash tags to switch operators will be integrated in the next release - 2.1

Stas K. ●

Following hashtags will be supported:

#h or #help - will show all commands and hashtags available;
#who - will show statuses of all operators;
#switch<num> - switch to operator by <num>, that can be taken from #who command;
#close - close chat;
#name - get user name that is chatting with you;

Also support smiles is integrated in new release that will be available soon