Feature Request: Force people to choose what type of request they want to open
We've been noticing that many people submit "ideas" if "idea" ist the first kind of request / the default. Recategorizing everything is quite a lot of work for the agents.
We would greatly appreciate something like:
- People enter a title for their new request.
- The drop-down menu says "Choose ...." and it's mandatory to open it.
- Underneath they find "idea", "problem" etc.
Do you reckon this is possible?