Email Ticket creation to specific Group Company

Answered Julia Grech 6 years ago


Is there a way that when a customer send an email to a brand specific email configured at the user response; the ticket is created into a specific group instead of the "No Group Ticket"?

This is very important.


Replies (1)


Hello Julia,

Yes, it's possible with the help of triggers. Just go to Administration - Automation & Notifications and create new trigger. Give it a name, event would be object created, set required conditions ( in your case choose source email and specific email) and then in actions select Change Group to the required.

You can create several triggers foe several cases. More details about triggers could be found here

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