Email send to comment writer
When our agent leave a comment on a ticket, email will be sent to all subscribed users on that ticket, except the one who leave the comment.
Is it possible to send the email to the person who leave a comment as well? It is because we may want to keep an email backup for that ticket in some circumstances.
I tried to create a trigger in Automation Rules with "Event: Comment is Created", but I can't any "Comment: writer (or similar)" in Conditions.
I also tried to click the "Forward" button to forward the ticket to the responsible agent after he left a comment, but no email sent to that agent too. Maybe it is because he is already subscribed to that ticket.
Is there any possible solution about this?