Email response not posting to case/ticket
We have setup the automatic email reply so that when an update is made to a users question. However when the user responds to the email via email, the response is not being posted to the original ticket? I have searched the forum and found the following page https://help.useresponse.com/knowledge-base/article/mailboxes-notifications-tickets-replies it doesn't answer my question about where I might have missed a setup step though. Any help would be greatly appreciated.