Chat Improvements

Mike McMullen shared this idea 5 years ago
Completed

It would be nice to offer Chat "Groups" that a user could select when initiating contact - i.e. Sales, Support, etc. Their selection would send the chat the the appropriate "pool" of users. Ideally, users could be assigned to multiple pools if they served multiple roles.


This would likely necessitate/go hand in hand with raising the number of Chat operators.

Comments (9)

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We'll consider improving Chat after 3.0 release is live, but we don't have these improvements on our roadmap as of now.

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Stas Kuzma wrote:

We'll consider improving Chat after 3.0 release is live, but we don't have these improvements on our roadmap as of now.
Please do consider it - I'm happy just to have the Chat, but the 3-user limit with our 4-person department feels a bit tight :) Even without groups, raising the limit would still be an improvement.


Thanks!

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Our software is primarily feedback and only then help desk, knowledge base and chat to organize support around one tool.

We'll try to integrate new features seamlessly with each new release.

Thank you for sharing the idea

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In that case, does your software integrate with other chat vendors .. eg... Zopim ?? or say a CRM module like Zendesk ???

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Any integration could be done easily by placing custom script of any chat, in body or head of the pages in Administration - Analytics - Scripts section

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I need a solution which integrates my Live chat - help desk crm - feedback solution..and provides me with insights of my clients browsing activities and analytics of customers usage. So you are saying that I would be able to integrate a solution like Livechatinc and the tickets generates there when I am offline would be sent to one place on the help desk software of ur. Also, will I be able to mange all feedback, email, live chat requests from one place in the admin help desk ?

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Also, need to integrate to the email marketing solution - get response, mail chimp etc..

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As a part of our global update in 4.0, we are going to replace current chat solution with integration of all popular messengers like viber, facebook messenger and whatsapp.

So widget and support approach would be completely rebuilt

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