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Canned Response for all Agents?
Lets say that our client has 20 Agents, and they all need access to 15 canned responses. As it stands currently, I only see the ability to add canned responses on an agent-by-agent basis. Did I miss something?
I think there needs to be an option for "All Agents" and maybe this should be tied to the Admin role.
In 3.3 release of self-hosted version, admin can assign any canned response to all agents at once.
In 3.3 release of self-hosted version, admin can assign any canned response to all agents at once.
I think we've missed the option to assign canned responses to all agents at once. We'll add it in 3.3 release.
Thank you for pointing at this.
I think we've missed the option to assign canned responses to all agents at once. We'll add it in 3.3 release.
Thank you for pointing at this.
Excellent!
Excellent!
In 3.3 release of self-hosted version, admin can assign any canned response to all agents at once.
In 3.3 release of self-hosted version, admin can assign any canned response to all agents at once.
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