Autofill custom fields when user opens new topic

Answered Mirjana B. ● ago

When user opens new topic, I would need to change private fields inside form based on user data?

I have found that you have HTTPS request for default value:

https://yourcommunity.com/ticket/add?property_63=66, where:

property_63 is the name attribute of input element in the HTML page;

But can we implement user data inside same call?

Thank you in advance ...

Replies (5)

Guest ●

Hello, Mirjana,

in order to provide possible solution to your request, we need to understand based on which user fields you want to define the value in topic's field by default?

Autofill is possible only for public fields. So custom script could solve your request only related to public topic field's.

Please let us know your thoughts.

Mirjana B. ●

When you create trigger, you have options to check user data (custom field) and compare under certain condition.

Same data should be set inside ticket (sorry the first time i mentioned topic).

If there is no option to set private fields, can you send example for public fields.

Or if there is any other way like multi-category mark or adding tags based on user data, it would be enough.

Thank you once again.

Guest ●

Hello, Mirjana,

we'll add the ability to change custom ticket fields based on user data.

I've created the idea on your behalf so you could track its implementation.

Kind regards

Mirjana B. ●

Thank you Liza ...

Guest ●

You are welcome!