can you implement to set tags in macros?
we'll take your request into consideration.
As for now - you can set tags automatically using automation rules based on specific conditions.
Please let us know if it works for you or describe your use case more precisely.
because you can not show / hide custom fields with conditions (community, group ...), we want to define certain properties for tickets using the tags and filter them in reports. putting the tags would help the macros.
It would therefore be helpful to set the tags in macros or to be able to remove
we've implemented the ability to set tags in macros.
The improvement will be available with upcoming release that is planned today later or tomorrow first thing.
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