Upvote 1

Add option to search for tickets within user

Completed Stas K. 7 years ago

Sometimes it's useful to search for only tickets within one user account. In this case, we should take all comments into consideration.

This option should be available both to user and agent.

Replies (1)


We have integrated it as a part of advanced search feature in 4.0.12 version.

Leave a Comment
Attach a file