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A customer is asking me if its possible to embed a youtube video into an article, is this possible? Do we accomplish this by just putting in the
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Helo Isaac,
Yes it's possible. In the Knowledge base of Agent UI, use image icon and insert video. You've attached wrong screenshot from reply or user ui. You need to use agent ui for the articles management
Helo Isaac,
Yes it's possible. In the Knowledge base of Agent UI, use image icon and insert video. You've attached wrong screenshot from reply or user ui. You need to use agent ui for the articles management
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