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Disable Agent Reply by Email

Archived Jim R. 2 years ago

Is there any way we can disable agent reply to ticket by email? We have many agents and they will often reply to the email with a confidential, internal response thinking that it only goes to our team, but actually the customer can see it. I'd rather not let agents reply to tickets by email at all.

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Hello Jim,

We don't have such option... Maybe you better tell your team not to reply to email that come from the system? Such setting is a bit weird for us to be implemented.

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