This object is in archive! 

Disable Agent Reply by Email

Archived Jim Ryan 5 months ago

Is there any way we can disable agent reply to ticket by email? We have many agents and they will often reply to the email with a confidential, internal response thinking that it only goes to our team, but actually the customer can see it. I'd rather not let agents reply to tickets by email at all.

Replies (1)


Hello Jim,

We don't have such option... Maybe you better tell your team not to reply to email that come from the system? Such setting is a bit weird for us to be implemented.

Replies have been locked on this page!