Upvote 1

Insert user email into canned response

New Jim Ryan 2 months ago

I would like to be able to insert the ticket author's email into a canned response using a variable. Currently canned responses only support :user_name and :agent_name. Can you add :user_email as a variable? This is very important for us to be able to pre-populate password reset links.

Thank you,
Jim

Replies (1)

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Hello Jim,

We'll review your request and make decision if we are going to make it in the next release.

Thanks for sharing idea.

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