Upvote 2

Insert user email into canned response

New Jim Ryan 20 months ago

I would like to be able to insert the ticket author's email into a canned response using a variable. Currently canned responses only support :user_name and :agent_name. Can you add :user_email as a variable? This is very important for us to be able to pre-populate password reset links.

Thank you,

Replies (1)


Hello Jim,

We'll review your request and make decision if we are going to make it in the next release.

Thanks for sharing idea.

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