This object is in archive!
Add comments on negative rating in Knowledge Base
When customers rate article in knowledge base, it's reasonable to ask for any comment why the article is not great in order to improve it.
When customers rate article in knowledge base, it's reasonable to ask for any comment why the article is not great in order to improve it.
Now you have extra setting in Administration - Support Channels - Knowledge Base to Force user leave comment on negative vote.
Now you have extra setting in Administration - Support Channels - Knowledge Base to Force user leave comment on negative vote.
Replies have been locked on this page!