Adding users to roles
Here is something to improve the UX:
There are lists for "Administrators", "Agents" and "Users".
On all views the button "New User" adds a default user with team/role "User".
I would expect if I look at the list of admins that "New User" would add another admin.
Maybe also the button label could reflect that with "New Admin".
Right now, I need to add a normal user and change the team after.