Upload html help file to knowledge base

Archived Duane Webber ● ago

Is there a way to upload an html help file to the knowledge base? I would like to add our product help file(s) here.

Replies (2)

Liza Filipovich ●

Hi Duane,

In Menu - Knowledge Base you can select an article you'd like to edit and on the article's page, you can find Attach Files option at the bottom.

Please let me know if it helps.

Liza

Duane Webber ●

Lisa,

The files are linked html files to create a complete help file. The files cannot be uploaded 1 at a time and these are structured so that except the home help file, the other pages should not be visible. There are several hundred individual pages.

Duane

Liza Filipovich ●

Hi Duane,

I'm trying to figure out what you need to accomplish. Would you like to import your current help documentation into UseResponse knowledge base to prevent creating articles one by one in UseResponse?

Please correct me if I'm wrong.

Liza

Duane Webber ●

I believe I found an alternative solution which will work better because of the updating process. We are trying to add html documentation for a product to a path on the server which will be git repository.