Setup Support & Knowledge Base

Archived Paul Wilson ● ago

Hi Team,

So to setup Help Desk & Knowledge Base, we simply create a new "Community Portal", and select the specific URL we wish to use?

As per this URL - https://community.cciwa.com/admin/support-channel

I want to understand where these types of posts are shown

Ideas
Problems
Questions
Tickets

Are they used in ALL systems or specific it varies?

Thanks

Replies (1)

Stas K. ●

Hi Paul,

Yes, you add specific URL in Administration - Support Channnels - edit community portal.

All types that can be enabled or disabled are used in all community portals. But in some portals you can enable widgets and navigation in Administration - Interface - Home Screen or disable them, but if you enable ideas - they will be used in all portals.

Paul Wilson ●

Hi Stas,

So with this in mind, rather than having a community that has all features we could configure it to have a community for each?

Feedback
Help Desk
Knowledge Base

Guest ●

Hi Paul,

Yes, correct, you can have separate community portals to gather customer feedback and to deliver customer support.

Here is a video tutorial and a very detailed article about Setting up Multiple Forums & Communities.

Regards,

Liza