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Error during installation process
Hi,
there is an error message (please see the image below) in the last step of the installation of the product, but there is not a detailed information about this error. The environment that we are using for installing the product is:
- Windows 2008
- IIS 7.0
- PHP 5.3.11 (fastcgi mode nts)
- Mysql 5.5 server
Files:
error.png
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The problem was in access to temporary folder from the application. So we had to rewrite some code in index.php in order to redefine temp folder.
The solution is to:
The problem was in access to temporary folder from the application. So we had to rewrite some code in index.php in order to redefine temp folder.
The solution is to:
I think the problem is that you use IIS instead of recommended Apache web server.
We'll take a look at the problem and get back to you with solution tomorrow the latest.
Let me know if it works for you
I think the problem is that you use IIS instead of recommended Apache web server.
We'll take a look at the problem and get back to you with solution tomorrow the latest.
Let me know if it works for you
Please clean db, switch on Console in Browser and try installing one more time. When clicking on Install, take the error that you see in console.
Also, if possible, provide here error log of your IIS to identify the problem
Please clean db, switch on Console in Browser and try installing one more time. When clicking on Install, take the error that you see in console.
Also, if possible, provide here error log of your IIS to identify the problem
Also, before installation put attached file(unzip it) into directory where you uploaded UR.
Also, before installation put attached file(unzip it) into directory where you uploaded UR.
When I copy the file in the directory it generates the next error: "The configuration section 'rewrite' cannot be read because it is missing a section declaration."
When I copy the file in the directory it generates the next error: "The configuration section 'rewrite' cannot be read because it is missing a section declaration."
Now in the first step appears an error related with mysql (see the image). We use MySQL 5.5, is this version supported?
Now in the first step appears an error related with mysql (see the image). We use MySQL 5.5, is this version supported?
Could you please send ftp and db access to support(at)useresponse.com and we'll take a look at the problem and try to identify it?
Could you please send ftp and db access to support(at)useresponse.com and we'll take a look at the problem and try to identify it?
Please deliver us a private mail to deliver you the information.
Please deliver us a private mail to deliver you the information.
I have entered information in the License Manager. Please let me know if you needsomething more.
I have entered information in the License Manager. Please let me know if you needsomething more.
Yes, I saw the info.. will update you once we find out the problem
Yes, I saw the info.. will update you once we find out the problem
The problem was in access to temporary folder from the application. So we had to rewrite some code in index.php in order to redefine temp folder.
The solution is to:
The problem was in access to temporary folder from the application. So we had to rewrite some code in index.php in order to redefine temp folder.
The solution is to:
We have installed the URL Rewrite module and put the web.config file in the path, and I cannot see the first error message related to mysql, but while I am trying to finalize the installation, the same message is generated.
We have installed the URL Rewrite module and put the web.config file in the path, and I cannot see the first error message related to mysql, but while I am trying to finalize the installation, the same message is generated.
Looking through in more details. Update you when finished
Looking through in more details. Update you when finished
Thank you very much for your help
Thank you very much for your help
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