allow set tags in macros

Jens Havelberg shared this idea 1 month ago
Under Consideration

Hi Stas,

can you implement to set tags in macros?

greetings Jens

Comments (2)


Hi, Jens,

we'll take your request into consideration.

As for now - you can set tags automatically using automation rules based on specific conditions.

Please let us know if it works for you or describe your use case more precisely.

Kind regards


because you can not show / hide custom fields with conditions (community, group ...), we want to define certain properties for tickets using the tags and filter them in reports. putting the tags would help the macros.

It would therefore be helpful to set the tags in macros or to be able to remove