What is the best way to find all unanswered topics?

Archived Konstantin ● ago

Imagine I'm a support engineer and I want to log in once a day and quickly find all new topics that have to be answered.

"All responses" section seems like appropriate place, but I don't see a way to filter or order by unanswered topics.

Best Answer

Stas K. ●

There are 3 ways to check this:

You can go to Activity Log at Members area and check all entries for the day;
You can go to Responses page and select Filter New/Updated and check top entries if they were replied + filter by status;
Install Moderation module and use Browse page to check all topics that require attention marked as bold (new are located at the top)

Replies (4)

Stas K. ● ●

There are 3 ways to check this:

You can go to Activity Log at Members area and check all entries for the day;
You can go to Responses page and select Filter New/Updated and check top entries if they were replied + filter by status;
Install Moderation module and use Browse page to check all topics that require attention marked as bold (new are located at the top)

Stas K. ●

Konstantin,

Here is the clarification about Browse option in Moderation module. See image:

CSlJbNBK8MtXTMlFXhTB

Konstantin ●

Thanks, I've already tested it in our demo site. Looks like it does the job.

Stas K. ●

You are welcome! We'll be here to help in case more questions