What do I click to signify that I can start taking chat requests

Doug Hicks shared this question 3 years ago
Answered

Sorry for such a silly question, but I don't see the option to tell the world that I am available to receive chat requests.


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Comments (3)

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Hello Doug,


Do you mean to auto-open chat when you are available so users see you are online?

By default widget shows the status of the live agent right inside widget with red or green dot.

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Hi Stas. I must be doing something wrong, but when I log in to my demo environment/portal, chat is not working. I get the pop-up box at the bottom of the web browser, but as an end-user, not agent, it thinks that there is no one available to take a chat

I don't see where, in the agent side of things to say "Hey, I can take your chat message. I am available"

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Doug,


You would need to use any IM client that supports ejabberd protocol. Did you check following instructions ?

In order to get online in chat, please install instant messenger.