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User List CSV Export causes 500 Error

benny Vasquez shared this question 23 days ago
Answered

Attempting to export user list causes UseResponse interface to 500

Comments (3)

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Hi Benny,

Did you try it once or it gives you error on specific conditions?

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Hey Stas- tried it a couple of times.


1.) Navigate to "All Users"

2.) Click Gear

3.) Click "Export to CSV"

4.) 500 error

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Hi Benny,

We've investigated the issue. The cause is in the work of our database that cannot export large number of users as you have at once.

Our dev team will work on it.

I'll let you know as soon as it's fixed.

Thank you.


Regards,

Maria

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Hi Benny,

The issue was in high capacity of exported users. We recommend creating custom report (segment) for users and export only them (for example with specific conditions or filters set).

Max number of exported users at one time is 5000.

Let me know if it works for you.

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