Upvote 1

question

Answered Aleta Verrips 5 years ago

If we were to use the cloud useresponse, are we able to customize everything? Will we have LiveChat and also available on phone? Will we also have a knowledge base?

What we want is a combination of liveChat and a knowledge base. Preferably, we would like to integrate both INTO our own website so that our customers are not linked to a different domain. Is this possible? If not, to what extent are we able to customize the portal in which our customers can access the knowledge base?


Furthermore, is chat also available on phone? And is screensharing/monitoring possible?


Thank you

Replies (1)

photo
1

Hello Aleta,

Yes, it's possible to integrate it on your own domain both in cloud and self-hosted package so you'll have your own URL

Customization could be also done with the help of themes, modules, API, etc

Scrensharing an monitoring is not possible with Live Chat

Also its possible both to use via web or on phone

Let us know if you require assistance in system integration.

Leave a Comment
 
Attach a file