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Problem with Upgrade to 2.0

Archived Synergis A. ● 12 years ago

I just did an upgrade to my site and now when I go to Administration -> Settings or Administration -> Interface -> Widgets. I get the following error along with a crash report. How can I correct this?


Call to a member function renderViewScript() on a non-object

Best Answer
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Stas K. ● 12 years ago

Please do the following steps:

  • Change the value of the field system_version field in settings table of database to 1.1;
  • Go to application/modules/system/Module.php and change to 1.1 in the following line:

  1. ->setVersion('2.0')

It should work for you.. Sorry for inconvenience!

Replies (22)

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Guest ● 12 years ago

Could you please attach crash report to your problem? You may also send it to paul@uswebstyle.com. We need to determine this error using stack trace. Thanks.

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Synergis A. ● 12 years ago

Here are the crash reports.

Files: Crash report from Synergis Ideas- Widgets.txt Crash report from Synergis Ideas - Settings.txt
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Guest ● 12 years ago

Please try to clean cache. Click administration -> Clean Cache button.

This trick can help you, if not please notify me.

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Synergis A. ● 12 years ago

Paul Yakubets wrote:

Firstly try to clean cache. Click administration -> Clean Cache button.

This trick can help you, if not please notify me.

Tried this. Still get the crash.

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Guest ● 12 years ago

Did upgrade process finish correctly?

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Guest ● 12 years ago

If you still have a problem please provide an FTP access as hidden text in comment or mail to support@useresponse.com. We need to see your remote scripts.

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Synergis A. ● 12 years ago

Paul Yakubets wrote:

Does upgrade process finished correctly?
Yes

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Synergis A. ● 12 years ago

Paul Yakubets wrote:

If you still have a problem please provide an FTP access as hidden text in comment or mail to support@useresponse.com. We need to see your remote scripts.
I need to do this tomorrow. It is on an internal server. I will need to make changes to provide access for you.

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Guest ● 12 years ago

Did you change the code maybe by implementing some customization? Errors may occured after code changing.

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Synergis A. ● 12 years ago

Paul Yakubets wrote:

Did you change the code maybe by implementing some customization? Errors may occured after code changing.
The only customization I made was to the global.js. I have however since deleted eveything off the site and then upload the 2.0 files fresh from the zip file. I still get the error. Could it be an error with the data?

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Synergis A. ● 12 years ago

Synergis Administrator wrote:

I need to do this tomorrow. It is on an internal server. I will need to make changes to provide access for you.
I having some problems providing you with access. Could be do a GoToMeeting so that you could look at things? Or I could send you a backup.

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Stas K. ● 12 years ago

@

Synergis Administrator,

Please email backup of your files to support@useresponse.com and we'll take a look really quickly about your problem.

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Stas K. ● 12 years ago ●

Please do the following steps:

  • Change the value of the field system_version field in settings table of database to 1.1;
  • Go to application/modules/system/Module.php and change to 1.1 in the following line:

  1. ->setVersion('2.0')

It should work for you.. Sorry for inconvenience!

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Synergis A. ● 12 years ago

That did it. Thank you for your quick response and resolution to this problem.

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Stas K. ● 12 years ago

Synergis Administrator wrote:

That did it. Thank you for your quick response and resolution to this problem.
You are welcome! Hope others won't have that problem, as newsletter with announcement will go out only next week

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César C. ● 12 years ago

I can't see my UseResponse application after upgrade, I just see a blank page, Can anybody help me?


Thanks

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Stas K. ● 12 years ago

César Cavazos wrote:

I can't see my UseResponse application after upgrade, I just see a blank page, Can anybody help me?

Thanks

Cesar, I think you have UR installed in folder but not domain. Please open .htaccess file where UR is installed and remove line:

  1. RewriteBase /

We'll try to resolve such issues in future releases when customers have it installed in folder and upgrade it.

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Stas K. ● 12 years ago

Cesar,

Also, if you don't have it installed in folder, please clean /cache folder

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César C. ● 12 years ago

Hi Stas,


Sorry, I'm still with the same problem

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Stas K. ● 12 years ago

César Cavazos wrote:

Hi Stas,

Sorry, I'm still with the same problem

Could you please provide access to ftp in spoiler here or in License Manager please for us to take a look?

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César C. ● 12 years ago

Stas Kuzma wrote:

Could you please provide access to ftp in spoiler here or in License Manager please for us to take a look?
Ready

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Stas K. ● 12 years ago

Cesar, you already had that problem when you installed UR. Please refer to the following solution when next time you upgrade.

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