you can control ticket visibility for agents using group management.
But topics as public objects are available for all customers in the community and couldn't be hidden from a set of users. The one solution I can offer is to create a separate private forum and provide access to it for certain users.
Please describe your use case in more details so I could help you properly.
Regards, Liza
Hello, Sebastian,
you can control ticket visibility for agents using group management.
But topics as public objects are available for all customers in the community and couldn't be hidden from a set of users. The one solution I can offer is to create a separate private forum and provide access to it for certain users.
Please describe your use case in more details so I could help you properly.
What I need is number of topics which are each interesting only to a certain group of users. These are mainly territorial related subjects where only users from a particular territory should have a possibility to discuss. Other users shouldn't be able to see these topics in order to avoid miscommunication.
Having a separate forum for each one of these groups would certainly be a solution, but I am not sure is it maybe overkill and how easy would this be for us to manage it?
thank you LIza for the fast reply.
What I need is number of topics which are each interesting only to a certain group of users. These are mainly territorial related subjects where only users from a particular territory should have a possibility to discuss. Other users shouldn't be able to see these topics in order to avoid miscommunication.
Having a separate forum for each one of these groups would certainly be a solution, but I am not sure is it maybe overkill and how easy would this be for us to manage it?
Hello, Sebastian,
you can control ticket visibility for agents using group management.
But topics as public objects are available for all customers in the community and couldn't be hidden from a set of users. The one solution I can offer is to create a separate private forum and provide access to it for certain users.
Please describe your use case in more details so I could help you properly.
Regards, Liza
Hello, Sebastian,
you can control ticket visibility for agents using group management.
But topics as public objects are available for all customers in the community and couldn't be hidden from a set of users. The one solution I can offer is to create a separate private forum and provide access to it for certain users.
Please describe your use case in more details so I could help you properly.
Regards, Liza
thank you LIza for the fast reply.
What I need is number of topics which are each interesting only to a certain group of users. These are mainly territorial related subjects where only users from a particular territory should have a possibility to discuss. Other users shouldn't be able to see these topics in order to avoid miscommunication.
Having a separate forum for each one of these groups would certainly be a solution, but I am not sure is it maybe overkill and how easy would this be for us to manage it?
thank you LIza for the fast reply.
What I need is number of topics which are each interesting only to a certain group of users. These are mainly territorial related subjects where only users from a particular territory should have a possibility to discuss. Other users shouldn't be able to see these topics in order to avoid miscommunication.
Having a separate forum for each one of these groups would certainly be a solution, but I am not sure is it maybe overkill and how easy would this be for us to manage it?
Hello, Sebastian,
Multi-Forums feature is designed specifically to support customers all over the world by creating a separate forum for each region.
All incoming requests from different forums are managed in one backend so it shouldn't be a pain for you.
Please refer to the article about Setting up Multiple Forums & Communities.
I would be glad to help you set up forums and user access to them during remote session with screen sharing.
Please contact us to support@useresponse.com and we schedule the session for the appropriate time.
Have a good evening!
Hello, Sebastian,
Multi-Forums feature is designed specifically to support customers all over the world by creating a separate forum for each region.
All incoming requests from different forums are managed in one backend so it shouldn't be a pain for you.
Please refer to the article about Setting up Multiple Forums & Communities.
I would be glad to help you set up forums and user access to them during remote session with screen sharing.
Please contact us to support@useresponse.com and we schedule the session for the appropriate time.
Have a good evening!
Replies have been locked on this page!