License voided / DNS issue
Hello,
after purchasing your corporate package, we've come to change the DNS entry for the server which will host our useresponse instance. I understand that we were able to change the DNS for the license.key ourselves through the website within 30 days, but I guess it's beyond 30 days now. We would like a license.key for dinesiderbeta.test.lanekassen.no instead of dinesider.test.lanekassen.no. Could you please help us?
Also I've seen in this topic https://help.useresponse.com/topic/your-license-is-voided-error-message that useresponse requires internet access to check the license. In our environment, the servers hosting our web and useresponse are running behind a firewall only accepting connections inwards, and no connections outwards, and that's a corporate policy that I don't think we will be able to circumvent. What can we do?
Hello,
We've changed license url to dinesider.test.lanekassen.no
Now you need to take new license from licenses page, and replace it in application/configs. Then clean cache folder.
After 30 days you need to do again the same procedure if your server is behind firewall. After that it will work without problems and no actions are required.
Let us know if you have more questions.
Hello,
We've changed license url to dinesider.test.lanekassen.no
Now you need to take new license from licenses page, and replace it in application/configs. Then clean cache folder.
After 30 days you need to do again the same procedure if your server is behind firewall. After that it will work without problems and no actions are required.
Let us know if you have more questions.
It should be dinesiderbeta.test.lanekassen.no as I described above. Thank you for your quick response!
It should be dinesiderbeta.test.lanekassen.no as I described above. Thank you for your quick response!
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