How easy is it to integrate UR with a standard CRM?

Archived Lee R. ● ago

With the full access is it easy to integrate with other applications, like a CRM? Wondering if anyone has had experience with this. We manage our defects in our CRM so being able to connect posts or tickets to a defect ID, maybe just the ability to search and locate a defect ID and then link it to a post/ticket/KB article would be our end goal. Any thoughts?

Replies (2)

Stas K. ●

Hello Lee,

We have Resful API available. The documentation will be published live soon. I've sent you private invitation to check the docs. So system could be integrated in any system.

Lee R. ●

Stas,

Thanks for the details. We just purchased a license, I will reach out with more details shortly. We also purchased the install help.

Stas K. ●

Hello Lee,

We'll be able to quickly assist you in installing UseResponse if you provide us access to your server. I still don't see the purchase. If you did it during past 10 minutes, let's wait for 20 more for it to be verified

Lee R. ●

This was purchased under Justin Hewitt yesterday, he is a colleague of mine. Can you link our accounts? I have all the system emails that were sent over after the purchase. I also have the server details setup. Do you want to open a ticket to work just between us on this? let me know, or I can send you my contact details.

Stas K. ●

I'll assign you to already created ticket and we'll discuss all the details there.