how can i use an own field from users in ticket rule?

Archived Jens H. ● ago

... to assign special tickets from special customers to special agents? :)

Replies (2)

Stas K. ●

Hello Jens,

Currently, you can set it based on Contact email of the author to put in conditions, but in 3.2.2 release it would be possible also to define user custom fields in conditions

Jens H. ●

thanks a lot. is enough for me!