General questions concerning UR
I am looking to found a helpdesk solution to our ActiveCollab. UseResponse looks quite a nice solution. I have a one question that I don't understand. So is it possible to open some helpdesk email address and receive all the coming questions by using that one?
A customer have a question and he send it email address firstname.lastname@example.org. This message goes to useresponse (activecollab). This question will be answered by using activecollab admin panel (useresponse section) and this customer will get answer to this email.
Also what I am wondering is that do you have some admin section for chat inside activecollab? Most important is that I want to use only activecollab and everything what comes to useresponse needs to work inside of it.