Email notification problems

Archived Curtis Hall ● ago

I've been having this issue with UseResponse for over a year, but they haven't been able to fix it.

I usually get email notifications of new topics, but most of the time (not all of the time) I do not get any emails when a topic is replied to.

I use Mandrill for our outbound SMTP which lets me check the audit logs and the emails aren't being sent out. I've tried using the built-in SMTP option in UseResponse but that does not fix the problem.

Does anyone else have this problem?

Replies (6)

Stas K. ●

Hello Curtis,

We've fixed minor issues with notifications in 2.3.3 release. Now it's already 2.3.8 release. Maybe try to upgrade to see if the problem is fixed?

Curtis Hall ●

I'm running 2.3.6...my license just expired so I can't upgrade to 2.3.8 at the moment.

Stas K. ●

Unfortunately, we can't give you any solution at the moment until your subscription is renewed.

Stas K. ●

Curtis,

We've finally fixed bug in 2.3.10 release. It occurred when user typed comment and only then tried to login.

So sometimes comment was posted but noone received notification.

Please update package to the latest version

Curtis Hall ●

At the time i posted that (months ago) I had a license. It has since lapsed and i can't update to the latest

Stas K. ●

The solution is simple:

in application/modules/resources/controllers/CommentController.php

find following line

Singular_Event::dispatch("commentAdded", $this->_activeComment);

and place it before

/* output */
if ($this->isAjax()) {

Remove it from the place where it was