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Email notification does not work on 3.1
Hi,
after new installation of 3.1 we used to use Native type for sending email notification (it worked properly). Yesterday we decided to use google mail as SMTP server. Test connection for SMTP works properly but no email is send.
More over we've tried to switch back to the Native type but it also does not work yet. So the result is that nor Native type nor SMTP type doesn't work. System doesn't send any email notification (for new comment, registration, etc).
Thanks for your help
I have to add one more information I found on our server
Using SMTP settings
-----------------------------
1.
host: smtp.gmail.com
port: 25
authentication: no
username: our email address
password: XX
security: off
Test connection returns OK, but emails don't work.
-----------------------------
Same settings as point 1, except
security: SSL
Test connection returns OK, but emails don't work.
-----------------------------
Same settings as point 1, except
security: SSL
port: 465
Test connection - never-ending loading!! Till now, I cannot load whole web in different tab! Require refresh of whole page and after another few seconds refresh is done and previous settings loaded.
-----------------------------
Same settings as point 1, except
security: SSL
port: 465
authentication: yes
Test connection returns OK, but emails don't work.
-----------------------------
Same settings as point 1, except
security: TLS
port: 587
authentication: yes
Test connection returns OK, but emails don't work.
-----------------------------
If you will have any more requests on tests, feel free to write me.
I have to add one more information I found on our server
Using SMTP settings
-----------------------------
1.
host: smtp.gmail.com
port: 25
authentication: no
username: our email address
password: XX
security: off
Test connection returns OK, but emails don't work.
-----------------------------
Same settings as point 1, except
security: SSL
Test connection returns OK, but emails don't work.
-----------------------------
Same settings as point 1, except
security: SSL
port: 465
Test connection - never-ending loading!! Till now, I cannot load whole web in different tab! Require refresh of whole page and after another few seconds refresh is done and previous settings loaded.
-----------------------------
Same settings as point 1, except
security: SSL
port: 465
authentication: yes
Test connection returns OK, but emails don't work.
-----------------------------
Same settings as point 1, except
security: TLS
port: 587
authentication: yes
Test connection returns OK, but emails don't work.
-----------------------------
If you will have any more requests on tests, feel free to write me.
Because I cannot edit my own topic, I have to add one new
I have just found some error logs still enabled PHP logging from +-time, I was playing with these emails.
Maybe they should be useful for you
[20-Nov-2014 10:28:06 Europe/Prague] PHP Parse error: syntax error, unexpected '=>' (T_DOUBLE_ARROW) in /hosting/www/locusmap.eu/help/cache/autoloader-class-map.php on line 307
Because I cannot edit my own topic, I have to add one new
I have just found some error logs still enabled PHP logging from +-time, I was playing with these emails.
Maybe they should be useful for you
[20-Nov-2014 10:28:06 Europe/Prague] PHP Parse error: syntax error, unexpected '=>' (T_DOUBLE_ARROW) in /hosting/www/locusmap.eu/help/cache/autoloader-class-map.php on line 307
Jirka,
Regarding the issue you wrote above: delete file /hosting/www/locusmap.eu/help/cache/autoloader-class-map.php
and refresh your browser. System will rebuild the autoloader cache.
Jirka,
Regarding the issue you wrote above: delete file /hosting/www/locusmap.eu/help/cache/autoloader-class-map.php
and refresh your browser. System will rebuild the autoloader cache.
Voldapet and Jirka,
Could you please ask your hosting providers if they allow listening ports on your server, as most likely we've identified the problem, but not sure about the selected approach to solve it, so your feedback about "listening ports on server" will be appreciated.
Voldapet and Jirka,
Could you please ask your hosting providers if they allow listening ports on your server, as most likely we've identified the problem, but not sure about the selected approach to solve it, so your feedback about "listening ports on server" will be appreciated.
We still can't identify the problem nor on live or test environment. Could you please provide ftp access to any community sent to support(at)useresponse.com in order for us to review the problem, or submit ticket with credentials to FTP, as the problem is very strange.
We still can't identify the problem nor on live or test environment. Could you please provide ftp access to any community sent to support(at)useresponse.com in order for us to review the problem, or submit ticket with credentials to FTP, as the problem is very strange.
BTW, do you see outgoing emails in Administration-Mailing-Mailing Log?
BTW, do you see outgoing emails in Administration-Mailing-Mailing Log?
Oki, let's move on with this problem.
I have just finished completely migration of help desk from paid web hosting, to own LAMP server.
Problem with sending emails remains same! No matter what I set, no email is send.
They are also no visible in "Mailing log" as you may probably see with suddenly appear admin account http://help.locusmap.eu/profile/2098 :).
Access to FTP is now set to same parameters as previously in ticket 1449-11-14
Let me know if you will need another help.
Oki, let's move on with this problem.
I have just finished completely migration of help desk from paid web hosting, to own LAMP server.
Problem with sending emails remains same! No matter what I set, no email is send.
They are also no visible in "Mailing log" as you may probably see with suddenly appear admin account http://help.locusmap.eu/profile/2098 :).
Access to FTP is now set to same parameters as previously in ticket 1449-11-14
Let me know if you will need another help.
Jirka,
Ww've finally identified the bug. Very specific to environment. The fix will be in 3.1.1 release that should be live tomorrow
Jirka,
Ww've finally identified the bug. Very specific to environment. The fix will be in 3.1.1 release that should be live tomorrow
I may confirm, that since weekend all emails works correctly. We are mainly using "Native" method, but I did a quite test also for sending over set SMTP server and it worked also correctly, so issue may be closed as "Solved". Thank you!
I may confirm, that since weekend all emails works correctly. We are mainly using "Native" method, but I did a quite test also for sending over set SMTP server and it worked also correctly, so issue may be closed as "Solved". Thank you!
BTW, now in 3.1.1 release, email notifications are sent without listening ports by daemon
BTW, now in 3.1.1 release, email notifications are sent without listening ports by daemon
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