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Does your KB create an FAQ page automatically based on actual questions?

Archived Nancy H. 10 years ago

In other words, if a question is actually asked repeated more than another, will you system make it climb up the list of questions? or is this something we manually have to do?

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You can mark and question as featured and show it on Home Screen, as featured topics are always stick at the top there.

If question is repeated more than 1 time, there is an option to merge it with similar question, and author will be informed about duplicate where there is probably the answer already created.

But this process is not automated, so support agent should make it

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