Details Regarding Chat

Archived sivaji ● ago

Hello, Can you please tell us whether your chat feature will store history of previous visitors, i.e, if a person called 'ABC', has entered his email address when he was chatting with us for the first time. Then, if he comes back after few days and enters his email again before chat, will your software show all his previous conversations

2. Can we use the chat with your main website, or is it available only on the support page. (we are staring an ecommerce website soon, will we be able to use it as a regular customer support chat?)

3. Are there any limitations on no. of chat agents or? or is it unlimited ?

4. Are there any limitations on number of concurrent chats at once?

5. Will the chat display, customers IP address and Location?

6. Can we ban members from the chat?

Do you have a desktop client for the chat? or will we have to log into your Backend Control Panel?

7. Is your chat compatible with famous IM's, such a gmail, Yahoo, etc?

8. Are there any discount offers on now?

Thanks

Best Answer

Stas K. ●

Hello Sivaji,

Below find the answers to your questions:

No, currently chat doesn't store it in internal system database. It only has history within your IM client, that you use wither on mobile or desktop. We'll consider that feature in future releases;
You can use chat on unlimited number of pages where you put link or integrate widget. There is option to setup your own ejabberd server and use unlimited operators not stick with us. We provide max 3 operators for corporate users;
If you set up your own ejabberd server there are no limitations;
There are no limitations on concurrent chats even with our 3 operators;
There are hashtags to use in Chat to display full info about customer. More details;
You can close chat at any time with hashtag, but not ban them from entering system again;
Chat works with any IM client on Mac, desktop, mobile that supports jabber protocol;
Our software is primarily feedback, helpdesk system and only then knowledge base and live chat. Unfortunately we never provide discounts on software.

Replies (1)

Stas K. ● ●

Hello Sivaji,

Below find the answers to your questions:

No, currently chat doesn't store it in internal system database. It only has history within your IM client, that you use wither on mobile or desktop. We'll consider that feature in future releases;
You can use chat on unlimited number of pages where you put link or integrate widget. There is option to setup your own ejabberd server and use unlimited operators not stick with us. We provide max 3 operators for corporate users;
If you set up your own ejabberd server there are no limitations;
There are no limitations on concurrent chats even with our 3 operators;
There are hashtags to use in Chat to display full info about customer. More details;
You can close chat at any time with hashtag, but not ban them from entering system again;
Chat works with any IM client on Mac, desktop, mobile that supports jabber protocol;
Our software is primarily feedback, helpdesk system and only then knowledge base and live chat. Unfortunately we never provide discounts on software.