New Idea

[Cloud version] Back up and export content

RCL shared this question 3 years ago

Answered

Is there any way to backup and export my content? (articles, forum posts...)

Thanks!

Comments (10)

Stas Kuzma ● 3 years ago

You can export topics and tickets in reports - browse section. Also there is option to export users on users list page.

Other options are not available unless you want to print any article or announcement

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Stas Kuzma ● 3 years ago

In cloud version backups are on us so anyone can be sure that data is save

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isaak ● 3 years ago

Still no API?

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Stas Kuzma ● 3 years ago

Isaak,

I've shared api privately. Soon we'll publish it live

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Christoph Berendes ● 2 years ago

How do I export the comments on a topic? (Cloud version)

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Alex Reshetnyak ● 2 years ago

Do you need to export them only one time? We can export and provide the comments for you.

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Christoph Berendes ● 2 years ago

Probably once a week. If the comments are keyed via a unique id for the topic, so we'd have to do a "join" to match them up, we could handle that.

Thanks.

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Alex Reshetnyak ● 2 years ago

Can you pull them via REST API?

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Christoph Berendes ● 2 years ago

I'll have to study up on the API. Any sample code?

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Alex Reshetnyak ● 2 years ago

You can retrieve comments for specified object using the URL like this:

Please pay attention to API Doc that is attached under this article in order to find out more details.

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