[Cloud version] Back up and export content

Answered RCL ● ago

Is there any way to backup and export my content? (articles, forum posts...)

Thanks!

Replies (4)

Stas K. ●

You can export topics and tickets in reports - browse section. Also there is option to export users on users list page.

Other options are not available unless you want to print any article or announcement

Stas K. ●

In cloud version backups are on us so anyone can be sure that data is save

isaak ●

Still no API?

Stas K. ●

Isaak,

I've shared api privately. Soon we'll publish it live

Christoph B. ●

How do I export the comments on a topic? (Cloud version)

Guest ●

Do you need to export them only one time? We can export and provide the comments for you.

Christoph B. ●

Probably once a week. If the comments are keyed via a unique id for the topic, so we'd have to do a "join" to match them up, we could handle that.

Thanks.

Guest ●

Can you pull them via REST API?

Christoph B. ●

I'll have to study up on the API. Any sample code?

Guest ●

You can retrieve comments for specified object using the URL like this:

Please pay attention to API Doc that is attached under this article in order to find out more details.