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Cannot connect to DB during installation
BlueHost
PHP 5.4.24
MySQL 5.5.35
Hi,
I'm trying to install the free version on BlueHost and I'm getting an error that the system "Can't connect to database with provided access!" I've used similar DB credentials for many other software installs (Drupal, Joomla, etc.) on BlueHost without problem.
Here is a screen showing the DB and user that I set up and the permissions that the user has (everything). I've logged into phpMyAdmin with that user and password and can confirm that the user can login and create tables.
Here is the error itself:
Additionally, I have checked the input of the password several times and also reset the user's password just to make sure I had it right.
-Tai
Hello Tai,
Are you sure that DB server is located on localhost? Try to use IP instead.
We could have checked it on your server, but that option is available only for corporate customers.
Hello Tai,
Are you sure that DB server is located on localhost? Try to use IP instead.
We could have checked it on your server, but that option is available only for corporate customers.
Yeah, no luck with either the server IP address or hostname. :-(
Yeah, no luck with either the server IP address or hostname. :-(
Sorry to hear that.. We'll be glad to take a look at your problem and resolve it in case you'll have corporate package.
Sorry to hear that.. We'll be glad to take a look at your problem and resolve it in case you'll have corporate package.
FWIW, this is my DB settings for Drupal, which is installed on the same server/account in a different directory:
$databases = array (
'default' =>
array (
'default' =>
array (
'database' => 'warriox6_rings',
'username' => 'warriox6_ringsDB',
'password' => '********',
'host' => 'localhost',
'port' => '',
'driver' => 'mysql',
'prefix' => '',
),
),
);
Does the admin email/password affect the DB test?
FWIW, this is my DB settings for Drupal, which is installed on the same server/account in a different directory:
$databases = array (
'default' =>
array (
'default' =>
array (
'database' => 'warriox6_rings',
'username' => 'warriox6_ringsDB',
'password' => '********',
'host' => 'localhost',
'port' => '',
'driver' => 'mysql',
'prefix' => '',
),
),
);
Does the admin email/password affect the DB test?
Admin email/password doesn't affect db test. Please try another server to see if installation will work on it.
Admin email/password doesn't affect db test. Please try another server to see if installation will work on it.
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