Can you specify the users that are allowed to create tickets
Answered
Hi,
Our organization has 3 types of users and all must be registered to the system
Agent - tickets are assigned to them
User - he can ask questions, share ideas, etc but he can't create tickets.
UserPlus - same as user but he's the only type of user allowed to create tickets
Is this possible to do ?
thanks,
C.
The same question
Hello Cristian,
By default it's possible with some tweaks need to be done to the system to make the difference between users and usersplus in creating tickets.
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