Can you specify the users that are allowed to create tickets

Answered Cristian 7 years ago


Our organization has 3 types of users and all must be registered to the system

Agent - tickets are assigned to them

User - he can ask questions, share ideas, etc but he can't create tickets.

UserPlus - same as user but he's the only type of user allowed to create tickets

Is this possible to do ?



Replies (1)


Hello Cristian,

By default it's possible with some tweaks need to be done to the system to make the difference between users and usersplus in creating tickets.

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