It seems that the system forces you to create an account in order to leave a comment. You can create a feedback idea anonymously and vote anonymously so why can't you leave a comment anonymously (like a blog)?
In order to leave comment you should have account or login with facebook, twitter, as it's public community, so it's company policy to participate in discussions with real users.
This way, we fight with spam and don't let random users leave trashed comments.
But in tickets you need just email address and would be able to access web UI with access key right from the email notification or just reply via email.
The same with topics - user can reply in email and new comment would be posted to the topic.
Hi,
In order to leave comment you should have account or login with facebook, twitter, as it's public community, so it's company policy to participate in discussions with real users.
This way, we fight with spam and don't let random users leave trashed comments.
But in tickets you need just email address and would be able to access web UI with access key right from the email notification or just reply via email.
The same with topics - user can reply in email and new comment would be posted to the topic.
I appreciate that forcing users to login helps prevent spam but in our case we would prefer to manage it differently. Half the Internet runs on Wordpress and by default Wordpress doesn't require that you have an account to leave a comment on a blog post. To prevent spam we would like to specify that comments are approved before being published. The whole point is to encourage users who are not our customers to participate in the future development of our product. If a potential customer decides that they would like to leave a comment but then find that they have to signup for an account then it could be enough to make them just leave the site.
Is there any way to extend/customise the system to behave in this way without breaking the core?
Hi Stas,
I appreciate that forcing users to login helps prevent spam but in our case we would prefer to manage it differently. Half the Internet runs on Wordpress and by default Wordpress doesn't require that you have an account to leave a comment on a blog post. To prevent spam we would like to specify that comments are approved before being published. The whole point is to encourage users who are not our customers to participate in the future development of our product. If a potential customer decides that they would like to leave a comment but then find that they have to signup for an account then it could be enough to make them just leave the site.
Is there any way to extend/customise the system to behave in this way without breaking the core?
Yes, this also could be customized with the module. So custom module won't break the system.
Wordpress has different approach and blog posts have much spam. Public communities and forums require registration and with facebook, Google + you can submit comment with a click of a button.
If you can't authorize with Facebook, the comment is not worth of publishing.
Imagine - user need to fill up email field, name field, or he clicks on Comment button, then clicks on Facebook button and comment is automatically posted into the community. This is much easier.
But I do understand what you would like to accomplish, so any use case could be done with custom module, that you can either build or order at us on custom request when you'll have a license.
Yes, this also could be customized with the module. So custom module won't break the system.
Wordpress has different approach and blog posts have much spam. Public communities and forums require registration and with facebook, Google + you can submit comment with a click of a button.
If you can't authorize with Facebook, the comment is not worth of publishing.
Imagine - user need to fill up email field, name field, or he clicks on Comment button, then clicks on Facebook button and comment is automatically posted into the community. This is much easier.
But I do understand what you would like to accomplish, so any use case could be done with custom module, that you can either build or order at us on custom request when you'll have a license.
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Hi,
In order to leave comment you should have account or login with facebook, twitter, as it's public community, so it's company policy to participate in discussions with real users.
This way, we fight with spam and don't let random users leave trashed comments.
But in tickets you need just email address and would be able to access web UI with access key right from the email notification or just reply via email.
The same with topics - user can reply in email and new comment would be posted to the topic.
Hi,
In order to leave comment you should have account or login with facebook, twitter, as it's public community, so it's company policy to participate in discussions with real users.
This way, we fight with spam and don't let random users leave trashed comments.
But in tickets you need just email address and would be able to access web UI with access key right from the email notification or just reply via email.
The same with topics - user can reply in email and new comment would be posted to the topic.
Hi Stas,
I appreciate that forcing users to login helps prevent spam but in our case we would prefer to manage it differently. Half the Internet runs on Wordpress and by default Wordpress doesn't require that you have an account to leave a comment on a blog post. To prevent spam we would like to specify that comments are approved before being published. The whole point is to encourage users who are not our customers to participate in the future development of our product. If a potential customer decides that they would like to leave a comment but then find that they have to signup for an account then it could be enough to make them just leave the site.
Is there any way to extend/customise the system to behave in this way without breaking the core?
Hi Stas,
I appreciate that forcing users to login helps prevent spam but in our case we would prefer to manage it differently. Half the Internet runs on Wordpress and by default Wordpress doesn't require that you have an account to leave a comment on a blog post. To prevent spam we would like to specify that comments are approved before being published. The whole point is to encourage users who are not our customers to participate in the future development of our product. If a potential customer decides that they would like to leave a comment but then find that they have to signup for an account then it could be enough to make them just leave the site.
Is there any way to extend/customise the system to behave in this way without breaking the core?
Replies have been locked on this page!