After install the home page is blank. I deleted the installation folder and I can still reach the test_probe.php and index.php file in the upgrade directory so I know php and apache are working
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
Could you please provide more details about installation and version that you make clean install or update?
If you want we can check on the issues ourselves if you email FTP access to support(at)useresponse.com
Our recommendations will be to fix folder permissions, but we better have more details about the errors you had while installation or update or about the version that you are installing
Chuck,
Could you please provide more details about installation and version that you make clean install or update?
If you want we can check on the issues ourselves if you email FTP access to support(at)useresponse.com
Our recommendations will be to fix folder permissions, but we better have more details about the errors you had while installation or update or about the version that you are installing
Also, the problem could be in installation in folder of domain. And while intallation there was a hint to remove fom htaccess in useresponse installation folder line RewriteBase /
Also, the problem could be in installation in folder of domain. And while intallation there was a hint to remove fom htaccess in useresponse installation folder line RewriteBase /
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
Once I installed php-bcmath I was able to see the website. Now the problem is I can't login. I enter my credentials and the gear just spins. I checked permissions and changed all the required directories to 777
Once I installed php-bcmath I was able to see the website. Now the problem is I can't login. I enter my credentials and the gear just spins. I checked permissions and changed all the required directories to 777
Once I installed php-bcmath I was able to see the website. Now the problem is I can't login. I enter my credentials and the gear just spins. I checked permissions and changed all the required directories to 777
The problem is that you should have mod_rewrite be installed and enabled at apache, so that .htaccess rules could work correctly. Now you can't access any page without that. Check if you have it with phpinfo() and ask your webmaster or hosting provider to enable it.
Chuck Huttinger wrote:
Once I installed php-bcmath I was able to see the website. Now the problem is I can't login. I enter my credentials and the gear just spins. I checked permissions and changed all the required directories to 777
The problem is that you should have mod_rewrite be installed and enabled at apache, so that .htaccess rules could work correctly. Now you can't access any page without that. Check if you have it with phpinfo() and ask your webmaster or hosting provider to enable it.
Hi Stas, problem was resolved when installing the bcmath extension, but now the problem is the same "Blank page after install". I verified so much possibilities but I can't with this.
Can you help me?
Hi Stas, problem was resolved when installing the bcmath extension, but now the problem is the same "Blank page after install". I verified so much possibilities but I can't with this.
Hi Stas, problem was resolved when installing the bcmath extension, but now the problem is the same "Blank page after install". I verified so much possibilities but I can't with this.
Can you help me?
We've switched off apc in index.php only for useresponse and now it works fine. For others that can have that problem you need to add in /index.php file following lines:
ini_set('apc.cache_by_default',0);
César Cavazos wrote:
Hi Stas, problem was resolved when installing the bcmath extension, but now the problem is the same "Blank page after install". I verified so much possibilities but I can't with this.
Can you help me?
We've switched off apc in index.php only for useresponse and now it works fine. For others that can have that problem you need to add in /index.php file following lines:
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
Chuck,
Could you please provide more details about installation and version that you make clean install or update?
If you want we can check on the issues ourselves if you email FTP access to support(at)useresponse.com
Our recommendations will be to fix folder permissions, but we better have more details about the errors you had while installation or update or about the version that you are installing
Chuck,
Could you please provide more details about installation and version that you make clean install or update?
If you want we can check on the issues ourselves if you email FTP access to support(at)useresponse.com
Our recommendations will be to fix folder permissions, but we better have more details about the errors you had while installation or update or about the version that you are installing
Also, the problem could be in installation in folder of domain. And while intallation there was a hint to remove fom htaccess in useresponse installation folder line RewriteBase /
Also, the problem could be in installation in folder of domain. And while intallation there was a hint to remove fom htaccess in useresponse installation folder line RewriteBase /
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
In case your installation worked good, but you see blank page, please check forlder permissions like in the Update Instructions in relative chapter to see the list of all folders required + in application/configs/application.inc turn on show errors to see the error you get.
Once I installed php-bcmath I was able to see the website. Now the problem is I can't login. I enter my credentials and the gear just spins. I checked permissions and changed all the required directories to 777
Once I installed php-bcmath I was able to see the website. Now the problem is I can't login. I enter my credentials and the gear just spins. I checked permissions and changed all the required directories to 777
LoadModule rewrite_module modules/mod_rewrite.so is enabled. This server is running apache 2.2.22.
I will provide FTP access to this server.
LoadModule rewrite_module modules/mod_rewrite.so is enabled. This server is running apache 2.2.22.
I will provide FTP access to this server.
Chuck,
I've checked files on ftp and I don't see .htaccess file in root directory where useresponse is located. (on the same level where index.php)
Could you please upload .htaccess file from archive of 1.1 release to /var/www/html and update me as I have read only access.
Chuck,
I've checked files on ftp and I don't see .htaccess file in root directory where useresponse is located. (on the same level where index.php)
Could you please upload .htaccess file from archive of 1.1 release to /var/www/html and update me as I have read only access.
just uploaded the .htaccess file. I also changed your access rights.
just uploaded the .htaccess file. I also changed your access rights.
You've enabled mod_rewrite but it didn't take effect as you need to restart apache for it to work.
Could you please restart apache and update me?
You've enabled mod_rewrite but it didn't take effect as you need to restart apache for it to work.
Could you please restart apache and update me?
Also Allow Override All should be set. Check this article to check if mod_rewrite is enabled on the server or not
Also Allow Override All should be set. Check this article to check if mod_rewrite is enabled on the server or not
The article help me fix the issue. I forgot to AllowOverride All
Search file for AllowOverride None and change it to AllowOverride All Thank you
The article help me fix the issue. I forgot to AllowOverride All
Search file for AllowOverride None and change it to AllowOverride All Thank you
Hello Chuck,
Glad that issue is resolved! Just tried to call you during the day but you were not in the office.! have a great day playing with UseResponse.
P.S. Don't forget to fill in some questions, ideas yourself, that you know could be asked or suggested.
Hello Chuck,
Glad that issue is resolved! Just tried to call you during the day but you were not in the office.! have a great day playing with UseResponse.
P.S. Don't forget to fill in some questions, ideas yourself, that you know could be asked or suggested.
Hi Stas,
I have a similar problem "Blank page after install".
I set display_error On in your index.php file and appear the next message:
Fatal error: Class 'Zend_Locale_Math_PhpMath' not found in /var/www/vhosts/eventools.mx/feedback/library/hotFiles.php on line 54136
Can you help me?
Thank you
Hi Stas,
I have a similar problem "Blank page after install".
I set display_error On in your index.php file and appear the next message:
Fatal error: Class 'Zend_Locale_Math_PhpMath' not found in /var/www/vhosts/eventools.mx/feedback/library/hotFiles.php on line 54136
Can you help me?
Thank you
Hi Stas, problem was resolved when installing the bcmath extension, but now the problem is the same "Blank page after install". I verified so much possibilities but I can't with this.
Can you help me?
Hi Stas, problem was resolved when installing the bcmath extension, but now the problem is the same "Blank page after install". I verified so much possibilities but I can't with this.
Can you help me?
ini_set('apc.cache_by_default',0);
ini_set('apc.cache_by_default',0);
Paid user. Same trouble here. Installation went fine, no errors:
I removed the RewriteBase from htaccess as suggested, I enabled the error and it seems the problems is because of some missing table:
I looked at my DB, the only tables created are "ur_settings", "ur_modules", "ur_user".
Need help.
Paid user. Same trouble here. Installation went fine, no errors:
I removed the RewriteBase from htaccess as suggested, I enabled the error and it seems the problems is because of some missing table:
I looked at my DB, the only tables created are "ur_settings", "ur_modules", "ur_user".
Need help.
Hello Renaud,
Can we get ftp access to check on the issue you have? If possible, send it to support@useresponse.com
The problem is definitely in missing tables
Hello Renaud,
Can we get ftp access to check on the issue you have? If possible, send it to support@useresponse.com
The problem is definitely in missing tables
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