Adding users in the system without sending them an email

masud.khokhar shared this question 3 years ago
Answered

Is there any way to add users in UseResponse without sending them an email? We don't want to use SSO as we don't advertise the web portal to our users (not at the moment at least). What options do we have?


API seems like one option but from what I have seen here (https://help.useresponse.com/topic/can-i-add-users-directly-in-the-database) it sends an automated email.

We can do this directly in the database but I wouldn't want to do that if there is a better way around. (If we do go this way, is there a sql statement/script that we can use?)


Thanks,

Masud

Comments (7)

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Hello Masud,

The best way to add users without sending email with password would be going to "Users" page from the left agents navigation and click on "New User" button at the top right.

When you add user please unceck welcome message and user would be added without sending any notification email.

Let us know if you havr more questions

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Thanks Stas, I was hoping for a quicker way to do this, may be programatically from a csv? We have a lot of users and this will take us a lot of time to do it.

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I think we can help you with exoorting users from csv. If you are on paid account we'll do it without problems

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Thanks Stas, what columns would you like in the csv? We are on a paid account (although self-hosted).


Best,

Masud

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Hello Masud,

In your case it would require to build custom script in order to import all users from csv.

It would cost $250 for custom script and we'll need your database in order to perform this

If you have a green light on it. Let us know and we'll provide you with payment link.

Also pleaee export in phpmyadmin or other management tool the db in sql of your current installation of UseResponse and provide zip file of csv for us to import it.

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Thanks Stas, let us consider this and come back to you shortly.


Best,

Masud

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Take your time. We could do it for free but your csv would be custom for our environment, so we need to charge for custom script